Refund, Return & Exchange Policy

At Rajya Lakshmi Jewellery, we take utmost pride in crafting 100% pure 925 hallmarked sterling silver heirloom masterpieces. We want you to be completely delighted with your purchase.

1. 7-Day Hassle-Free Returns & Exchanges

If your jewelry piece arrives with any transit damage, manufacturing imperfection, or differs from the specifications agreed upon, you may request a replacement or return within 7 days of delivery.

2. Return Conditions

• The piece must be in its original unworn condition with the authentic 925 purity tag intact.
• Accompanied by the original luxury box, certificate of authenticity, and parcel unboxing video.
• Custom bespoke pieces made to specific personal dimensions are eligible for size adjustments and service, but not outright cash refund.

3. How to Initiate a Return or Exchange

Simply contact our concierge team with your order number and photo/video:

4. Refund Processing

Approved refunds are credited to the original payment method (Bank Transfer / UPI / Card) within 3 to 5 business days after inspection at our Hyderabad studio.